Refund policy

Refund, Return & Replacement Policy

Last updated: September 30, 2026

At Winkelby, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, incomplete, or materially different from what was ordered, please contact us so we can help resolve the issue.

1. Replacement Policy

Winkelby's standard resolution for eligible issues is product replacement rather than a cash refund.

You may request a replacement if:

The product arrives damaged.
The product is defective or doesn't function as described.
You received the wrong product.
An item or essential part is missing.
The product received is materially different from the product shown or described on our website.

Please contact us within 48 hours of delivery with your order number and clear photos/videos showing the issue.

For damaged or incorrect products, an unboxing video is strongly recommended as it can help us verify the condition of the package and product at the time of delivery.

2. Return Conditions

Before a replacement can be approved, we may require the product to be returned for inspection.

Returned products should:

Be unused or in the condition in which they were received, where applicable.
Include original packaging, accessories, manuals, and other included items.
Not show signs of misuse, accidental damage, unauthorized modification, or improper handling.

A replacement request may be rejected if the issue is caused by misuse, normal wear and tear, accidental damage, missing parts, or modifications made after delivery.

3. Return Shipping

For products that arrive damaged, defective, incorrect, or materially different from the order, Winkelby may arrange or cover reasonable return shipping costs where applicable.

For other eligible returns, including change-of-mind requests where accepted, the customer may be responsible for return shipping costs.

4. Replacement Process

Once we receive your request:

Our team will review the details and supporting photos/videos.
We may ask you to return the product for inspection.
If the issue is approved, we will arrange a replacement where available.
The replacement will be shipped to the address associated with the order.

Replacement availability depends on stock.

5. If a Replacement Is Not Available

If an approved replacement cannot be provided because the product is unavailable or for another applicable reason, Winkelby may provide an alternative resolution, including a refund where appropriate or required by applicable law.

6. Non-Returnable / Non-Replacement Situations

Replacement or return requests may not be accepted for:

Products damaged through misuse or accidental damage.
Products that have been modified or altered.
Products with missing parts or accessories due to customer handling.
Normal wear and tear.
Issues caused by improper installation, use, or maintenance.
Products returned without the required information or documentation.

Certain products may also be excluded from returns or replacements due to their nature. Any such exclusions will be stated on the relevant product page where applicable.

7. Order Cancellation

If you want to cancel an order, contact us as soon as possible.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

8. Refunds

Winkelby primarily provides replacements for eligible product issues.

Where a refund is applicable or required, the refund will generally be processed to the original payment method, where possible. Processing times may depend on the payment provider or financial institution.